Privacy Policy

Effective Date: 02/09/25

‍

At Therapy it, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and transparent manner. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

⸻

1. Information We Collect

When you engage with our services, we may collect the following information:

• Personal details: full name, date of birth, gender, contact details.

• Health information: information you provide during assessments or therapy sessions about your mental health, lifestyle, and personal history.

• Administrative details: appointment history, payment details, and communications with us.

• Website use: information collected through our booking form, such as email, phone number, and reason for seeking therapy.

⸻

2. How We Use Your Information

We use your information to:

• Provide therapy services tailored to your needs.

• Arrange and manage appointments.

• Maintain accurate clinical records in line with professional standards.

• Process payments for services.

• Contact you about appointments, updates, or other relevant matters.

• Comply with legal and regulatory obligations.

⸻

3. Confidentiality

All information shared in therapy sessions is kept strictly confidential. We will not share your information with third parties without your consent, except in the following circumstances:

• If there is a risk of serious harm to you or others.

• If we are required to do so by law or a court order.

• For professional supervision (where your identity will remain protected).

⸻

4. Data Storage and Security

• Your records are stored securely, either electronically with password protection or in locked physical files.

• We take appropriate technical and organisational measures to safeguard your information.

• Records are retained in line with legal and professional requirements (typically 7 years after the end of therapy).

⸻

5. Payments

Payments are made via bank transfer or cash. Any payment details you provide are used only to process transactions and are not stored beyond what is required for accounting purposes.

⸻

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your records (subject to legal and professional obligations).

• Withdraw consent for us to hold or process your data, where applicable.

⸻

7. Website and Forms

If you use our website forms to book a session, the details you provide are securely transmitted to us and used solely for scheduling and contact purposes. We do not sell or share your data with third parties for marketing.

⸻

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

‍

Therapy it

Email: support@therapyit.co.uk

Phone: 020 3947 9757

‍